Catastrophe claims assessors: hail, flood & storm
A single hailstorm, flood or veld fire can produce hundreds of claims overnight. Insurers need assessors who can mobilise quickly, prioritise the most urgent cases and keep the quality of every assessment consistent.
Sterling Assessing handles non-motor catastrophe claims across South Africa, and our in-house claims management system lets us track large volumes of files hour by hour so none are left waiting.
What we assess
Catastrophe Claims we handle
Our assessors work from Pretoria and travel to sites in all nine provinces of South Africa.
- Hail damage to roofs, skylights and contents
- Flood and storm-water damage
- Wind and storm damage
- Earthquake and tremor damage
- Spreading fires and veld fires
- Lightning strikes
- High-volume event management
- Triage and prioritisation of urgent claims
Our approach
How we handle catastrophe events
- 01
Prompt contact and site visit
Once instructed, we contact the insured, explain the process and arrange an inspection. Our assessors travel to the site anywhere in South Africa.
- 02
Triage and scale
After an event we prioritise uninhabitable homes and urgent safety issues, deploy assessors to the affected area, and keep every file visible to the insurer through our claims management system.
- 03
Quantification against the policy
Quotes, invoices and replacement values are tested against market rates and the policy wording, including limits, excesses and any under-insurance.
- 04
Clear report and recommendation
The insurer receives a concise, evidence-based report with photographs and a settlement recommendation, and every step is tracked hourly in our own claims management system.
FAQ
Catastrophe Claims: common questions
Do you assess motor catastrophe claims?
No. Our catastrophe work covers non-motor claims: buildings, contents, commercial property and similar.
How do you handle large numbers of claims after a storm?
We triage claims by urgency, group inspections by area, and track every file hourly in our own claims management system so insurers always know the status of each claim.
What should policyholders do straight after a hailstorm or flood?
Make the property safe, take photographs of the damage, prevent further damage where possible (keep receipts for emergency repairs) and report the claim to the insurer or broker as soon as possible.
Need an independent assessor?
Email [email protected], call 012 880 4733, or send us a WhatsApp. We cover all of South Africa from our Pretoria office.
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